Hot FAQs Guide

How can I check my order status?

You can check your order information in My Account. Sign into My Account and click ORDERS. The order status would be displayed here.

How can I track my package?

We have made a special guide how to track your items. Simply click here and follow the steps

How can I know the estimate delivery date?

Currently the total delivery time includes processing time and shipping time.

Processing time: The time it takes to prepare your item(s) to ship from our warehouse. The item(s) will be shipped within 7 days.

Shipping time: The time for your item(s) to travel from our warehouse to your destination.

You can choose Expedited Shipping (3-6 business days) and Standard Shipping (7-30 business days) to ship your item(s). The shipping time may vary in different countries. Thanks for your understanding.

For detailed information on standard and expedite delivery, please refer to our Shipping Info.

What should I do if I received a defective/wrong/stained item?

If you have received a defective/wrong/stained item, please email us through our online form to reach our Service Department before returning anything so we can process the return for you and provide you information for the return.

When submitting the ticket, please provide a description of the item, item code and a few pictures to prove your problems.

How do I exchange it for a different size if my item is not fit?

We are sorry that your item doesn't fit the way you wanted. You can definitely exchange it for a different size within 14 days of your item arriving. Please email us through our online form to reach our Support Department within 14 days to initiate the process.

After sending out the items back to our warehouse, please provide a return proof to us. Then we will prepare the new order within 24 hours.

Why I did not receive any Order Confirmation or get a reply for my email from you?

After you complete the payment,an automatic order confirmation email will be sent to the email address you used to place the order. As for contacting us, once you send us email or contact us via our online form, our service team will send you the reply as soon as they get your inquiry.

If you did not receive the order confirmation email or our reply, please kindly check the spam folder of the email you used to place order or contact us. If you do find them in your spam folder, please add our email address to your white list.