Returns & Refunds

If you are not 100% satisfied with your purchase, you may request a return within 14 days after receiving your package.

1. Please submit an online form, selecting your item code and issue details for the return.

2. Once getting the return address and instructions, please pack your items carefully and send your return package using a traceable carrier.

3. Send your return tracking number or a picture of return receipt to our customer service team.

4. We will process the return or exchange as soon as we receive your package.

After sending out the items back to our warehouse, please provide a return proof to us. Then we will prepare the new order within 24 hours.

Return shipping fee is paid by buyer since the return shipping costs is not paid to Floryday.

Refunds will be issued within 24 hours after receiving the returned package. Please make sure to keep the tracking number or return receipt for checking.

Once your return/exchange has been processed we will email you a confirmation.

Once we have received your returned items, your refund will be processed right away. As a rule, it takes up to 48 hours to appear on your card statement. In extreme rare case, it may take up to 14 days max. If you paid by debit or credit card, the money will be refunded to the bank account linked to the card. If you used PayPal, your refund will appear on your PayPal account.

After we have received your return, we will initiate the refund process for you within 24 hours.

If you paid for the order with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal , depending on the bank processing time.

If you paid the order in other payment way, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.

Once your refund is issued by us, you will receive a confirmation email. Please remember to check your account in the due time.

As you know, Floryday is a large on-line shop, which has a large number of orders every day. Our warehouse staff will process those orders one by one in chronological order.

It is possible that when you place an order, it may show that one item is still in stock. But in fact, the item may be allocated to other previous orders and be out-of-stock when we process your order. If that happens, we will refund you the item which is out of stock in your order. Thank you for your understandings.